Case Studies

When The Banker Is Easy to Work With

This case involved the following MyChargeBack services: preparation of the chargeback request and follow-through with the bank.  

The Basis for the Dispute 

For several reasons, this case illustrates the challenges our clients face on a routine basis.  First, it exemplifies the hazards of unscrupulous unregulated online investment brokerages. In addition, it demonstrates why expertise, experience, and persistence is critical to overcoming the systemic obstacles to successful fund recovery.

R.C. is a woman living in her native Hong Kong who was seeking a more secure financial future. To do so, she looked for online investment opportunities to help make her goals a reality. Unbeknownst to her, the online broker she chose to invest with was unregulated and unlicensed. In simple terms, it was a trap.

Getting into the scheme was quite easy. Exiting it proved to be a major challenge. Every time she made a deposit, the market would subsequently turn around and she’d lose it, or so she was told. “I would keep losing, and they would chase me to make deposits to win my money back,” she noted.

After a couple months of back-and-forth, R.C. had finally had enough. She decided to cut her losses and attempted to withdraw her balance. When she was denied the ability to do so, she realized that her funds were stolen. 

Following online research, she found MyChargeBack, and was impressed by the recommendations she received from some of our former clients. She was insistent on getting her money back, but knew she needed help and was willing to take the risk.

The MyChargeBack Difference

MyChargeBack immediately drafted the required paperwork and arranged calls with R.C. and her bank. The process was neither quick nor easy, but fortunately, her banker was easy to work with. Ultimately, R.C. successfully reversed seven of the eight transactions on her card.

When asked what it was like to work with MyChargeBack, R.C. responded, “It’s really helpful, your company is really helpful, really on time, you guys also comfort me when I’m worried.”

And when we invited her to provide future clients with her advice for how to maximize their chances of success, this is what she had to say:

“Trust MyChargeBack, and be patient. Keep updating them if you get any news or communication from the bank.”

At a Glance: MyChargeBack in Hong Kong

MyChargeBack in Hong Kong Flag
  • The case involved a loss of $10,000 from a regulated online broker.
  • MyChargeBack created the required paperwork and drafted legal demand letters.
  • The documented proof of wrongdoing combined with the threat of legal action led to a recovery of $2,200.

Payment made by the bank

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