Case Studies

A Merchant Makes a Full Refund after Receiving a Legal Demand Letter

Case Study: A Merchant Makes a Full Refund after Receiving a Legal Demand Letter

This case involved the following MyChargeBack service: legal demand letter. 

The Basis for the Dispute

It didn’t take long for S.N. to realize that something wasn’t  right.

Like many Australians before her, she was misled when she decided to attempt earn money by trading forex using an online brokerage. It’s an easy mistake to make, since the legitimate ones, which are properly licensed and supervised by financial regulators, and the illegal ones, which are not, can be difficult to distinguish from one another. 

The first red flag was  pressure from the broker to constantly deposit more money to “improve her position,” including a request (that was almost a demand) to bet AU$28,000 on U.S. dollars. But when they refused to allow her to withdraw her balance, it became obvious that something was amiss. 

That’s when she searched online for help and found MyChargeBack. Despite several warnings from friends who had not heard of our firm, S.N. trusted her instinct. In addition, she appreciated our competitive fees and high ratings.

The MyChargeBack Difference

As a result, S.N. signed on with MyChargeBack, and quickly proved to be a good decision. The first step, which involved a lawyer drafting a legal demand letter, was enough to convince the merchant that it wasn’t worth the fight. They simply refunded the money, so there was no need to go through the banks at all. The nearly $90,000 that she feared was lost was returned.

Although this was a quick and smooth outcome, getting there is no easy task. To do so, requires the expertise and experience that MyChargeBack has developed by managing similar disputes for our clients all of the time.

At a Glance: MyChargeBack in Australia

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  • The case involved $90,000 lost to an unregulated online brokerage
  • A legal demand letter from MyChargeBack was enough to prompt the scammer to refund the entire amount

Payment made by the merchant

Merchant icon MyChargeBack case

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