Chargeback Process

The process through which you can retroactively cancel your credit card transaction and obtain a chargeback begins when you file your initial request with the bank that issued you the card.

The Issuing Bank and the Acquiring Bank

Visa® and MasterCard® guarantee that you can apply for a chargeback at any time within 120 days from the date of the transaction. Under certain conditions, that period can be extended to up to 540 days, and the law in some jurisdictions provides you with even more.

Once your bank agrees with your request for a chargeback, it will initiate a dispute with the acquiring bank that accepted your payment on behalf of the merchant, which then alerts the payment service provider (PSP), which, in turn, informs the merchant directly. In many cases, the sum you challenge may at this time re-appear in your account as a temporary credit. At this point, however, the merchant has 45 calendar days to prepare and file a response to refute your reasons for demanding a chargeback. If he does not respond within that period of time, your chargeback is automatically approved and your money is now fully and officially yours once again.

Arbitration

If the merchant does challenge your request for a chargeback within those 45 calendar days, your temporary credit will be withdrawn at that time. Visa provides its card holders an additional 30 days to respond to the merchant’s claims, while MasterCard does not. Either way, if and when the merchant exhausts his opportunities to challenge your claim, the file can then be sent for compulsory arbitration. The arbitrators are neutral professionals employed by the credit card companies themselves, not the parties to the dispute. Their ultimate decision is final, although theoretically an appeal can be filed afterwards under exceptional circumstances − for example, in the event the arbitrators’ decision it is clearly based on a misrepresentation of the facts of the case. As a general rule, the issuing or receiving bank that loses the dispute will be responsible to pay for the costs of the arbitration, not the customer.

The entire process, from your initial request to the final resolution, can take up to six months. Our experience is that in most cases it takes three-to-four months.

MyChargeBack’s Value Added Service

What makes MyChargeBack different from other fund recovery firms is the value added service we provide by accompanying you throughout this complicated process. Upon engaging our services, you will be asked to supply us with the following information:

  1. The names of all merchants, including the URLs of the domains, with whom there is at least one disputed transaction.
  2. A comprehensive list of all deposits and withdrawals processed with each merchant.
  3. A comprehensive list of the relevant credit card details for each transaction.

Our financial professionals will then review this material, chart an appropriate strategy and prepare the document you will submit to your bank. Should it become necessary, one of our experienced negotiators will then join you in whatever conference calls are required with your bank’s dispute department to explain to them why they must initiate your dispute. In the event the merchant challenges your request, we will, of course, prepare a point-by-point response and continue to work with you in pursuing your case.