Later in the month, Payments Cards & Mobile, an award-winning British magazine geared for senior executives in the payments industry, distributed to subscribers its annual market analysis, with a preview of industry trends predicted in 2021. We are pleased to note that the survey also mentioned MyChargeBack and quoted Cohen: Doubts about online security are just one of the many challenges high-street banks face as they seek to digitise. As Michael Cohen, Vice President of Operations at MyChargeBack puts it, “incumbent banks have been gradually developing their digital banking services while retaining their branches. But that’s not good enough for increasing segments of the [consumer] population.”