MyChargeBack experts provide their insight and analysis of some of the issues we deal with on a daily basis in this series of podcasts.
For card-not-present (CNP) merchants (e-commerce, mobile, and phone orders), the chargeback system can have a profound impact on their business revenue. Often the rules of this system seem unfair to this side of the ecosystem, and Karisse Hendrick, the host of Fraudology, has found herself advocating for fairness for CNP merchants for her career. However, in this episode, Karisse’s guest, MyChargeBack’s Eli Waldman, advocates for justice in the chargeback system for a different party, cardholders.
An unauthorized transaction is fraud. If you lose your card or it’s stolen, any purchase that’s made with it from that point on is an unauthorized transaction. Authorized transactions are those that took place with your prior approval. But there are two types of authorized transactions, and that has an impact on the availability of chargebacks. In this podcast, Eli Waldman of MyChargeBack will walk you through the challenges of the chargeback process and explain what the two types of authorized transactions are.
In this podcast, Judith Dayan Persson, MyChargeBack's Vice President of European Operations and Business Development, explains why dispute resolution is a complex and intricate process that requires a careful understanding to keep losses at a minimum, while at the same time assisting the customer and identifying the various chargeback options that are available. It can turn out to be a balancing act.
A real MyChargeBack client, a university professor who resides in a major Canadian city, discusses how he was manipulated into losing his money to a fake investment scheme, how he found MyChargeBack and his impressions of the service he received from our Recovery Team.