MyChargeBack Podcasts

MyChargeBack experts provide their insight and analysis of some of the issues we deal with on a daily basis in this series of podcasts.

PODCAST #1

Two Perspectives of the Chargeback System w/ Karisse Hendrick and Eli Waldman​

For card-not-present (CNP) merchants (e-commerce, mobile, and phone orders), the chargeback system can have a profound impact on their business revenue. Often the rules of this system seem unfair to this side of the ecosystem, and Karisse Hendrick, the host of Fraudology, has found herself advocating for fairness for CNP merchants for her career. However, in this episode, Karisse’s guest, Eli Waldman, MyChargeBack’s Director of Recovery Services, advocates for justice in the chargeback system for a different party, cardholders.

Two Perspectives of the Chargeback System w/ Eli Waldman​

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PODCAST #2

The Chargeback Process w/Eli Waldman​

An unauthorized transaction is fraud. If you lose your card or it’s stolen, any purchase that’s made with it from that point on is an unauthorized transaction. Authorized transactions are those that took place with your prior approval. But there are two types of authorized transactions, and that has an impact on the availability of chargebacks. In this podcast, MyChargeBack’s Eli Waldman will walk you through the challenges of the chargeback process and explain what the two types of authorized transactions are.

The Chargeback Process w/Eli Waldman​

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PODCAST #3

Dispute Resolution Is a Different Experience for Cardholders and Banks w/ Judith Dayan Persson

In this podcast, Judith Dayan Persson, MyChargeBack's Vice President of European Operations and Business Development, explains why dispute resolution is a complex and intricate process that requires a careful understanding to keep losses at a minimum, while at the same time assisting the customer and identifying the various chargeback options that are available. It can turn out to be a balancing act.

Dispute Resolution Is a Different Experience for Cardholders and Banks w/ Judith Dayan Persson

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