Two Different Credit Cards, Two Different Banks

Case Studies

Two Different Credit Cards, Two Different Banks, One Solution

Background

In this case we see the importance of following every lead and leaving no stone unturned to maximize the chances of successfully recovering a client’s funds. It’s not so hard if you know everything MyChargeBack knows.

S.K. is a man living in Australia who found himself on the losing end of an online investment scheme. He contacted MyChargeBack for help in getting his money back. Upon completing our initial consultation with him, we decided that his case was suitable, even though there were a number of possible complications. Chief among these was the fact that he had deposited almost $7,000 with his “broker” using two different credit cards (a Visa® and a Mastercard®) issued by two different banks.

Another unusual detail was that the merchant had failed to provide our client with login information to access his trading account. Whether this was a mere oversight or due to the fact that the account, as well as the investment scheme itself proved to be fake, we correctly saw it to be an excellent opportunity for leverage.

Therefore, we provided S.K. with a cancellation of services notification to forward to the merchant. The text included a demand that all of his money be refunded, since no services had ever been provided before the cancellation was submitted.

Nineteen days later, in an amazing (and ironic) attempt to satisfy our client, the merchant notified him that it had opened a cosmetic trading account and sent him the login details. We advised him not to log in and discussed with him instead the option of negotiating a full refund with the merchant. In parallel, we  recommended that he ask the banks that issued him his credit cards to raise disputes with the merchant.

A Happy Ending

For nearly two weeks, we coached S.K. with his almost daily negotiations with the merchant. They kept making offers of a partial refund and kept increasing the amount each day, but we believed that there was no reason to settle for anything less than 100%. After two weeks of protracted discussions the merchant finally agreed to return the full amount.

To be clear, there are many cases in which we advise our clients to accept the offer of a partial refund. Knowing when to push and when to yield is a matter of broad and deep expertise in law, banking regulations and human psychology, as well as negotiation skills. That’s MyChargeBack’s strength.

In a Nutshell

Country:

AU Flag
  • The case involved a total loss of nearly $7,000 from two different credit cards issued by two separate banks
  • Several parallel fund recovery efforts were required: a chargeback at each bank, and negotiations with the merchant
  • The negotiations were ultimately successful in retrieving all of our client’s money

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