What's New at MyChargeBack?

January 2023

The MyChargeBack Client Portal Is Now Live!

Client portal screenshot
Happy New Year! As we mentioned in our last edition, we’re pleased to announce that following extensive introductory trials with a selective focus group, access to the MyChargeBack Client Portal is now available to all current active clients. If you have not yet been provided with access, please email our Professional Services Team or your personal onboarding agent to request it (and then allow up to two business days before logging in).

The Client Portal allows you to:
  • Check on the current status of your case 
  • Upload documents directly into your files
  • Contact the Professional Services Team agent handling your case 
  • Make payments when they are required
  • And more  
And to do so 24 hours a day, no matter what time zone you are in!

Note that a one-time password is generated by the system each time you seek to enter and sent to you by email. In order to maximize security and client confidentiality no password can be reused. 

MyChargeBack in the News

How hard will it be for Zelle to refund for fraud? In theory it sounds simple. But the details are where this gets complicated. Let your leads know how and why. MyChargeBack CEO Aaron Lazor was asked by Nasdaq to explain what the first step is that Zelle – and other P2P payment apps like it – have to do.

New on the MyChargeBack YouTube Channel

Every week we upload an average of five new video clips featuring our very own Elijah from MyChargeBack. In one of our latest clips, Elijah explains to our audience why bitcoin recovery doesn’t happen without a blockchain investigation.  

Industry Insights

The collapse of Terra UST Luna, Three Arrows Capital, Celsius, and FTX didn’t involve just bankruptcies. As it turned out, at the heart of the losses were bitcoin scams. In the aftermath of these debacles there has been a surge in interest in crypto recovery. So what does 2023 portend for the crypto sector? Will there be more or fewer bitcoin scams? Evan Spicer, MyChargeBack’s Director of Cryptocurrency Investigations, lists what he sees as the 10 top crypto trends in 2023.

Stay tuned for more next month!