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About us

MyChargeBack is a financial services provider with offices on four continents. Our client base extends internationally throughout North and South America, Europe, Africa, Asia, and Oceania. Founded in 2016, MyChargeBack quickly became an industry pacesetter in assisting consumers who seek to submit a dispute concerning a complex card-not-present transaction with unfair, recalcitrant or otherwise uncooperative merchants. In so doing we have effectively worked with over 800 banks in more than 100 countries, and have successfully recovered millions of dollars in disputed claims. Since then, MyChargeBack has broadened its portfolio by employing state-of-the-art technology to conduct forensic blockchain investigations that trace the path cryptocurrency takes from its point of origin to the exchange at which it was cashed out, as well as cyber intelligence reports about the recipients that are relied upon by courts and over 450 law enforcement agencies and police cybercrime units around the world. As such our mission is to be industry leaders in the cryptocurrency recovery space

What makes our team so great?

We depend on our incredible global team of industry and subject experts to achieve our mission to provide clients with proven strategies that succeed in tracing their cryptocurrency through the blockchain or raising disputes with their banks or directly with merchants themselves. Each team member is valued for their unique talents and skills, is accountable for achieving specific common goals, offers support to their fellow peers, and collaborates with other members on sets of related tasks that are required to achieve an objective. As trend-setters in a rapidly growing industry, we strive to maximize the individual strengths of team members to bring out their best, and are always on the lookout for hardworking, mission-oriented, self-driven individuals to join us.

Join the team

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Our values

Innovation

We embrace change and continuously seek new ways to learn and improve.

Excellence

We are committed to the highest quality and standards.

Client Focus

We are service oriented and centered in all that we do.

Professionalism

We use our skills and experience to deliver reliable work outcomes.

Integrity

We are down-to-earth, honest, approachable, and focused on solutions.

Support

Collaboration and trusting relationships are key to our success.

Why should you consider working for MyChargeBack?

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What happens to your CV after submitting it to MyChargeBack?

It is important to submit a professional looking CV that has been updated and written to showcase your areas of expertise, your education and clearly describes the type of role you are seeking. Following our initial review, a representative of our HR department will reach out to relevant candidates.

Our focus is on finding an ideal individual who can best contribute to the achievement of the company’s long-term goals, as opposed to just filling a role. During the initial phone call with a representative of our HR department we want to learn about you and your experiences. A brief overview of the company will be shared as well. Relevant candidates will then have the opportunity to dive deeper into the company and their relevant skills and experience while interviewing with a senior department leader.

Get ready for skills assessments, for example:

The actual assessments candidates take will depend on the position under consideration.
Successful applicants will then meet one or more of the company’s senior management team before a final decision is taken.
While we value every application, we may not be able to reach out to every person. You will be contacted if your skills and experience are likely to be a strong match for the role or for our company mission and direction. Please be patient with us if you do not hear back immediately as the recruiting process can take time depending on volume and timeframes.

What are qualities we look for in a potential MyChargeBack employee?

Essential qualities:

Preferred:

Available positions

The Onboarding Team is responsible for fielding questions about our products and services from warm leads; we do not believe in cold calling. If individuals seek assistance, we rely upon them to reach out to us for more information. Working with prospective consumers is different from working with business; MyChargeBack offers products and services to consumers that businesses and government agencies use daily in similar scenarios. The objectives of the onboarding team are to understand the consumers’ issue and to educate them about relevant products or tailor-made services. Prior to speaking with prospective leads, onboarding specialists undergo extensive training and certification based on their area of concentration.

The Client Services team is responsible for the successful delivery of our products and services to consumers and businesses. Their objectives are to understand the clients issue and to support and walk them through the relevant steps needed to advance their case. The team includes case managers, document specialists, cointracking analysts and cryptocurrency investigation agents. Prior to working with our clients, client service specialists undergo extensive training and certification based on their area of concentration.

Our Marketing Department plays a vital role in promoting our products and services to the individuals and businesses who need them to ensure they can access the assistance and value we provide via our global team of experts.

Key digital marketing channels include: PPC, SEO, Email marketing, Affiliate management, Social media, Website content.

We build leading logistic and task management software, ideal for fintech companies who want to reduce operational inefficiency and improve customer experience. Typical stack is Ubuntu with Apache, MySQL, PhP (WordPress) and/or NodeJS/React, with MongoDB. We also provide innovative and transformative financial and cryptocurrency software solutions to enable the safe growth of the cryptocurrency economy and safer access among consumers, such as:

  1. Regulatory financial crime prevention and cyber security technologies
  2. Risk intelligence management tools
  3. Blockchain forensic and other and investigative data platforms
  4. Automated anti-money laundering compliance tools with simple web interfaces, etc.

The Administrative Department provides vital support to managers, teams, and departments. They handle administrative tasks, ensure smooth operations, and facilitate effective communication. Their professionalism and discretion contribute to efficient workflows.

What our staff say they love most about working with us:

Meaning

Involvement in a meaningful mission and service.

Social Connections

Joining a friendly team of really great talented people, all working together and supporting one another to achieve the same goal.

Work environment

English speaking, international and professional environment that respects and encourages diversity, while ensuring the comfort of our employees by catering to their specific communal needs.

Contact Us

Disclaimer: MyChargeBack provides free consultations.  Chargeback and other fund recovery programs contracted thereafter are subject to retainers, fees and/or commissions depending on the individual case history and the type of service selected.  MyChargeBack does not offer any financial investments or advice.
 
MyChargeBack is a registered trademark and a trading name of Cactil LLC, registered in Delaware, USA under company registration no. 6124277. MyChargeBack is an associate member of the American Bankers Association (ABA) and the Australian Finance Industry Association (AFIA) and a member of Financial Services Complaints Ltd – A Financial Ombudsman Service. Cactil does not provide services to residents of England and Wales, Scotland, and Northern Ireland.  

Cactil is registered with the Information Commissioner’s Office in Respect of the Data Protection Act 2018, Number: ZA664835. The office address of Cactil LLC is 1441 Broadway, 3rd Floor, PMB #3111, New York, NY 10018.  

MyChargeBack regards phishing and spoofing attempts against our clients very seriously. We advise you to verify that the email you receive from MyChargeBack is indeed sent from mychargeback.com. If you are sent any type of communication carrying our name that looks suspicious, please forward a copy to us at [email protected]

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MyChargeBack.com is owned by Cactil LLC, USA