The MyChargeBack Group

The Global Leader in Resolving Complex Card-not-Present Transactions

The MyChargeBack Group is a financial services provider with offices on three continents. Our client base extends internationally throughout North and South America, Europe, Africa, Asia, and Oceania.

Founded in 2016, MyChargeBack quickly became an industry pacesetter in assisting consumers who seek to submit a dispute concerning  a complex card-not-present transaction with unfair, recalcitrant or otherwise uncooperative merchants. In so doing we have effectively worked with and built relationships with over 800 banks in more than 100 countries, and have successfully recovered millions of dollars in disputed claims. Since then, The MyChargeBack Group has broadened its portfolio by employing state-of-the-art technology to conduct forensic blockchain investigations that trace the path cryptocurrency takes from its point of origin to the exchange at which it was cashed out. Its cyber intelligence reports about the recipients that are relied upon by courts, as well as more than 450 law enforcement agencies and police cybercrime units around the world. 

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Our mission is to provide our clients with proven strategies that succeed in tracing their cryptocurrency through the blockchain or raising disputes with their banks or directly with merchants themselves. Our motto is: Put your money back in your wallet – where it belongs. 

The majority of consumers facing financial losses have limited options when it comes to dispute mediation. Although information about how to challenge a transaction exists, there are very few trusted financial service providers with international credentials that do what we do. MyChargeBack provides a solution to this problem.


MyChargeBack is staffed by veteran professionals with decades of experience in the banking, finance, regulatory, and fund recovery industries. They have a proven track record of providing unrivaled performance and results.

Our experts, moreover, have an extensive working knowledge of chargebacksbank wire recalls and cryptocurrency forensics. We are able to leverage this experience to present your case effectively and professionally to your bank. This expertise is what makes the difference for our clients because it maximizes their chances of a successful recovery of their funds.

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Corporate Culture

Knowledge and transparency are at the forefront of our business ethic. Our focus is to provide our clients with superior quality service supported by world-class knowledge of cardholder disputes, disputed charges, disputed transactions, debit order reversals, and, of course, the claims process, chargebackswire recalls, and cryptocurrency transfers.

We are proud, therefore, to be an associate member of the American Bankers Association (ABA) and the Australian Finance Industry Association (AFIA). In addition, we are a member of Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service, which is approved by the Minister of Consumer Affairs of New Zealand to operate as an external dispute resolution scheme in the financial services industry. Our international standing is one of the reasons why MyChargeBack is a sought after source of comment and analysis by news organizations around the world.

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We understand the difficulties and confusion that consumers may experience when they are involved in a transaction dispute. That is especially true when consumers are not aware of their full range of credit card and debit card rights. As a result, they often do not know where to begin. After reviewing your case, therefore, our first order of priority is to explain your rights to you so you can decide what to do next.

But if you do decide to dispute a transaction, whether it was paid with a credit card, debit card, bank wire, or cryptocurrency, MyChargeBack has the tools, knowledge and expertise to pursue your case.

Our professionally-trained experts are able to assist our clients in English, Dutch, French, German, Italian, Spanish, Swedish, as well as Arabic and Afrikaans.

Should your dispute meet the necessary criteria for success, we look forward to assisting you.

Company History Timeline

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MyChargeBack was founded by Cactil LLC in August, 2016.

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By the third quarter of 2017, MyChargeBack  had recovered more than $1 million for its clients.

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MyChargeBack   opened new offices outside of Tel Aviv.

MyChargeBack  began to offer forensic cryptocurrency investigation reports.

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MyChargeBack  opened a representative office in South Africa and launched a local South African website.


MyChargeBack  launched its Scandinavian website,

MyChargeBack  inaugurated its Police Portal for law enforcement cybercrime units.

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MyChargeBack  launched its multilingual, proprietary Client Portal with secure messaging and 24/7 access to case status info.