Frequently Asked Questions

We’re happy to answer whatever specific questions you might have in a chat or over the phone. In the meantime, here are some answers to those that are the most frequently asked.

Questions about Us

MyChargeBack is an American financial consultancy firm with a global focus and an international client base throughout North and South America, Europe, Africa, Asia, and Oceania.

We maintain a representative office in South Africa.

MyChargeBack specializes in forensic cryptocurrency investigations and complex fund recovery scenarios involving authorized card-not-present and bank wire transactions.

  • To provide consumers who did not receive the goods or services they contracted with the most effective fund recovery strategies
  • Our motto is “Put your money back in your wallet – where it belongs
  • Our mission statement is “We bring our expertise in complex payment disputes to the consumer’s side”
  • We are an associate member of the American Bankers Association (ABA).
  • MyChargeBack has been quoted as a trusted authority in articles published by American Banker, Bankrate, Bloomberg Tax, the Canadian Broadcasting Corporation (CBC), Cointelegraph, CreditCards.com, Forbes, HuffPost, International Banker,  PYMNTS.com, The Chicago Tribune, and The Globe and Mail, among other respected news outlets, and by the AARP and Nasdaq on their websites
  • We only partner with reputable U.S. financial institutions such as Chase and Wells Fargo
  • Ask our clients – we’ll gladly introduce you
  • And your most important assurance is that upon a successful recovery, your chargeback goes directly to your bank account and not to us − we trust you to pay us once your case is resolved!
Questions about the CryptoTrace™ Process

There are no chargebacks or refunds on the blockchain. Alone you cannot recover your stolen crypto because you don’t know who received it or where it is. Typically, scammers attempt to hide behind the blockchain by disguising their identities and locations and then using various crypto laundering techniques to throw you off the trail if you try to figure out where your coins went. That’s why you need a CryptoTrace report from MyChargeBack. We utilize state-of-the-art tools that allow us to track the movement of crypto through the blockchain until it reaches the cash-out wallet and the exchange that hosts it, even if it was laundered. We then document the path it took in the CryptoTrace report we prepare for you.

Our CryptoTrace report is the vital first step toward crypto recovery because it is the key to finding out who holds the bitcoin wallet that received your crypto and establishes if illegalities like money laundering were committed along the way. You then submit the CryptoTrace report to your local police force, which then have to open its own investigation. The police can then subpoena the exchange to provide the KYC (Know Your Customer) data that identifies the wallet holder, who can then be questioned. If the wallet owner does not voluntarily agree to return your crypto as part of a plea bargain, he or she can be indicted and brought to court.

The conventional wisdom is that bitcoin, and all other cryptocurrencies, is anonymous. That common assumption is due to the fact that there is no actual name or location that can be linked to a crypto transaction or bitcoin wallet. In reality, however, crypto is not fully anonymous because every transaction has a code that can be tracked through the blockchain. At MyChargeBack, therefore, we view cryptocurrency as being better understood as “pseudo-anonymous.”

  • The blockchain provides unprecedented transparency in the sense that anyone can view the transactions it records. However, given that there are no names connected to these wallets and transactions, many may think the blockchain is the perfect refuge for dishonest people who seek to get away with fraud, launder crypto and escape notice. 


    But it doesn’t have to be so if you enlist the aid of MyChargeBack. While the public at large can’t get past the codes on the blockchain, and the free tools available online cannot identify the exchanges that received stolen crypto, our proprietary tools and crypto mapping techniques allow us to do so.

We have extensive expertise in crypto tracking and finding client funds on the blockchain. We have a strong working relationship with crypto exchanges and our investigative reports are vital tools for law enforcement cybercrime units.

Yes, having interfaced with over 450 law enforcement agencies worldwide on behalf of our clients, we know what information the authorities require to open their own criminal investigations. Our expert research and advanced forensic tools enable us to uncover the evidence that is essential to enable our clients to file criminal complaints with their local police.

  • Our team of certified crypto analysts with extensive experience tracking funds on the blockchain
  • Specialized crypto tracing software that is otherwise only available only to elite government bodies like central banks, regulators, tax authorities, and national law enforcement agencies 
  • Our proprietary databases contain thousands of cases and claims
  • A proven working relationship with hundreds of law enforcement and crypto exchanges
  • Advanced crypto forensics methods
  • The comprehensive investigative reports we produce are recognized as evidence by police, crypto exchanges and courts
  • Personalized strategy consultation

There are several variables involved in predicting the likelihood of getting funds back:

  • How desperate the other parties are about hiding their identity
  • How technically skilled they are with blockchain technology
  • The number of intermediaries and “mule” accounts they use to launder funds
  • How much time has lapsed since the client’s transaction

There are many other factors as well. Fortunately, our tools and methods meet the high standards demanded by cybercrime units in government agencies. In this way we have uncovered the destination of thousands of crypto transactions. Since police departments and crypto exchanges are eager to crack down on crypto fraud, the chances of recovering funds from crypto transactions are much greater than in the past.

Questions about Chargebacks

Absolutely. Whether you were buying goods or services, if you did not receive what you paid for, and the merchant refuses to make it right, you likely qualify for a chargeback.

Yes it does, but you may have more time than you think, or even more than your bank thinks. The rules governing deadlines are complex and confusing, but we are the experts. It’s very possible that your banker, faced with a chargeback request, will simply assume that 120 days is the final limit.

But we know — and are able to explain — that there are many authorized transactions for which the deadline is actually 540 days. Once we’ve taken a look at your case, we will quickly determine if you qualify, and then it’s our job to make sure your banker understands.

The rules regarding bank wire recalls are even more complex, but in some cases they may even be possible as much as two years from the transaction date.

Not in the slightest. Banks have dispute departments to handle issues such as these. And assuming you obtain a chargeback, it will be paid not by your bank but by the acquiring bank on the other end of the transaction from funds held in the account of the merchant whose service you have successfully challenged.
Questions about Working Together
We will give you a free no-commitment thorough review of your case, and then we will give you our professional analysis of your chances of success. Each case we accept has unique characteristics and requires slightly different strategies to recover your funds. Please contact us to review your case.

If it is, we’ll tell you upfront and explain why. We do not accept cases that present insurmountable obstacles. With a few questions about your case, we can determine if our services would be of benefit to you. We understand the sensitive issues involved and all conversations are strictly confidential.

That depends on the size of your claim and the complexity of your case. We offer our clients chargeback and wire recall programs for transactions of $5,000 (or the equivalent in other currencies) and above. Both require an up-front fee covering documentation and discussions with your bank and a success fee that we invoice only after you recover your money.

Step #1: Assemble Your Documentation
To ensure quick processing of your dispute, you will need to present a convincing case to your bank. MyChargeBack will first review all your documentation and prepare the paperwork. You will then be able to submit it to the bank in the most effective way possible.

Step #2: Answer the Questions Fully
MyChargeBack can craft an effective strategy only if we are provided with accurate information. Before we begin, therefore, we will provide you with a questionnaire. Answer the questions as accurately as possible. With your cooperation, we will then prepare the best possible chargeback case for you.

Step #3: Respond Quickly
You cannot initiate a chargeback forever. There are various deadlines and time frames that are non-negotiable. Keep in mind that the chargeback process can extend over several months. For that reason, it’s in your best interest to file your dispute as quickly as possible after you made the transaction, and thereafter to promptly respond to communication from us or your bank.