Frequently Asked Questions

Questions about us

Who are we?

We’re!  We’re an American company, registered in Delaware, with a global focus and an international client base throughout North and South America, Europe, Africa, Asia, and Oceania.

What is our mission?

To provide consumers with a proven way to fight back to recover their money after being scammed, lied to or had their information compromised.  Our motto is: “Put your money back in your wallet − where it belongs.”

What do we do?

We are team of professionals with vast working knowledge of chargebacks.  We leverage our experience to present your case effectively and professionally to your bank in order to maximize your chances to recover your funds.

Questions about your case

What do you think my chances of receiving a chargeback or wire recall really are?

After a thorough review of your case we will give you our professional analysis of your chances of success.  Each case we accept has unique characteristics and requires slightly different strategies necessary to recover your funds.  Please contact us to review your case.

Doesn’t a request for a chargeback or wire transfer recall have to be made within a limited amount of time?

Yes it does, but you may have more time than you think, or even more than your bank thinks.  A request for a fraud-related chargeback for a credit card transaction using Visa® or Mastercard® has to be made within 60, 90 or 120 days, depending on certain factors.  But a request for a service-related chargeback, such as those we handle for binary options and forex scams, can be filed as many as 540 days from the transaction date.  A request for a wire transfer recall may be filed up to either 540 days or two years after the payment date, depending on certain factors.

Is it possible to obtain a chargeback even though I authorized the payment?

Yes, if the payment you authorized was for a specified service that wasn’t provided.

Will a chargeback compromise my relationship with my bank?

Not in the slightest.  Banks have dispute departments to handle issues such as these.  And assuming you obtain a chargeback, it will be paid not by your bank but by the receiving bank on the other end of the transaction from funds held in the account of the merchant whose service you have successfully challenged.

Questions about working together

Can pursuing my chargeback, wire recall or court case be a waste of time and money?

If it is, we’ll tell you upfront and explain why.  We do not accept cases that present insurmountable obstacles.  With a few general and specific questions about your case, we can determine if our services would be of benefit to you.  We do understand the sensitives involved and all matters are kept confidential.

How much will this cost?

That depends on the size of your claim.  We offer our clients chargeback and wire recall programs for transactions of $5,000 (or the equivalent in other currencies) and above.  Both require an initial retainer covering documentation and discussions with your bank and a success fee that we invoice only after you recover your money.

Why is a wire transfer different than a credit card?

Because wire transfers are not subject to rules and regulations parallel to those provided by credit card companies.  For that reason we employ a different procedure known as a wire transfer recall.

How do I know MyChargeBack isn’t scamming me too?

We know it hurts to have been scammed.  It can happen to anyone.  And we understand the question and any hesitancy you might have.  So if you’re wondering, consider this:  

  • We are a Silver Associate Member of the American Bankers Association (ABA) and a member of Financial Services Complaints Ltd of New Zealand, approved by the Minister of Consumer Affairs to operate as an external dispute resolution scheme in the financial services industry
  • MyChargeBack has been quoted as trusted authorities in articles published by Forbes, The Huffington Post and the Canadian Broadcasting Corporation (CBC), among other respected news outlets
  • We only partner with reputable U.S. financial institutions such as Chase and Wells Fargo
  • In our first six months of operations alone we successfully retrieved over $1 million in chargebacks
  • Ask our clients – we’ll gladly introduce you
  • And your most important assurance is that upon a successful recovery, your chargeback goes directly to your bank account and not to us − we trust you to pay us once your case is resolved!