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Did Thomas Cook Leave Your Money Stranded?

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Image by robertescu from Pixabay

When Thomas Cook suddenly went out of business, the chaos that ensued was unprecedented. Travelers, travelers-to-be, and employees were in disarray. Today MyChargeBack presents you with the situation as it currently stands, as well as options for getting your money back, should that be relevant for you.

Thomas Cook was one of the world’s first and oldest travel agencies. It operated in one form or another continuously for nearly two centuries. Everything came crashing down, however, on 23 September 2019. Whether the end was sudden or not depends on how closely you’ve been paying attention. But it was certainly sudden enough to strand hundreds of thousands of travelers overseas with no clear way of getting home.

A Very Impressive Operation

The UK government stepped in to perform possibly the greatest peacetime repatriation in the country’s (and perhaps the world’s) history. From the point of view of logistics and responsibility, it was a very impressive operation.

Other government bodies and private companies are stepping in as well. They aim to ensure the tens of thousands of suddenly unemployed Thomas Cook employees will be able to rejoin the workforce as quickly as possible.

Finally, there are hundreds of thousands of people who purchased and paid for upcoming holiday packages that are now cancelled. They, of course, all need their money back. But how exactly is that going to happen? The UK government website provides the following advice:

Passengers with ATOL protection who are yet to travel are entitled to a full refund on any future bookings. Customers without ATOL protection should speak to their credit card provider or the company they booked their holiday with. You can also speak to your travel insurance provider to see if you are able to claim back any of their costs.

What Is ATOL?

The acronym stands for the Air Travel Organiser’s Licence. It’s a scheme that gives consumers certain protections regarding holiday packages involving air travel. Figuring out whether your specific case qualifies for protection might be easier said than done. Especially considering the deluge of cases that are now pouring in. But assuming you do get through and get the bad news that you’re not covered, what now?

The government’s advice to contact your credit card company is almost charmingly naive and optimistic. Your credit card company (or more precisely, the bank that issued your card to you) is very knowledgeable and efficient at dealing with chargebacks involving unauthorized transactions.  Those are purchases made without your knowledge, such as with a stolen card or stolen data. But they are notoriously inefficient and ignorant (not to mention suspicious) regarding authorised transactions in which the contracted goods or services were not provided.

Don’t Let Scammers Take Advantage of You

This situation has created the perfect opening for a group of professional criminals operating holiday scams. They have begun calling, emailing, and texting customers promising easy refunds. All you have to do is give them your credit card number and security code, and they’ll take care of the rest. If you fall for it, they have all the information they need to steal massive sums of money from you. Plus, of course, you didn’t get the holiday expenses back.
This is where we step in. MyChargeBack is an international fund recovery firm with a truly global clientele. We have helped thousands of British consumers recover millions of pounds over the last three years.

If you’re a Thomas Cook victim who needs help getting your booking fees refunded, contact us today for a free fund recovery consultation.

Chinese Students Trapped in Batch of Related Scams

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Hundreds of thousands of Chinese citizens studying in universities around the world risk losing vast amounts of money — as well as their student visas — to a raft of scams run by a number of Chinese criminal gangs.

Starting a new life as a university student can be accompanied by a strange mix of feelings: excitement, uncertainty, confidence, and fear. All of these are magnified if you’re a foreigner whose higher education is taking place far from home, and in an unfamiliar language. And if you happen to be a Chinese citizen studying at a Western university, the risks are even greater.

There are close to a million Chinese students studying at institutions in the United States, the United Kingdom, Australia, and other English-speaking countries. Nearly all of them require some sort of special student visa to allow them to remain enrolled. Every one of those students is a potential victim of a visa scam.

Your Money … or Else

Imagine you’re quietly minding your business when all of a sudden you get a phone call from a man speaking Mandarin, claiming to be a police officer or immigration official from back home. He claims to be in possession of evidence incriminating you in money laundering or some other serious crime. You have to return to China right away to answer for you alleged crimes. Your visa will be cancelled. You’ll be deported. Your university career is over.

Or maybe not. He informs you that there is a way out for you after all: pay up. Some callers may call it a “fine” or “bail,” but the bottom line is they claim that if you transfer money to them, they can make your problem go away. How much money? Tens of thousands of dollars. Even hundreds of thousands. Enough money to wipe out an entire family’s life savings, and more. 

How They Find You

The scams are run by a sophisticated criminal network with access to considerable resources. In most cases they find new victims to extort in one of two general ways.

The first is by targeting specific individuals. An associate may scout you out at the airport or on campus. They may even steal your laptop, if they can, to gain background information about you or to have more leverage or plausibility for the scam. At the very least, they’ll know your name and enough identifying details to scare the life out of you. It seems like this has been the method of choice among the scammers operating in the UK.

The other way these scammers find their victims works in the opposite direction: by casting as wide a web as possible. Scammers have been sending out innumerable robocalls (in Mandarin of course). They know that the vast majority of recipients will hang up because they won’t understand a single word. Thousands of Americans and Australians, for example, report getting these Chinese robocalls. But all the fraudsters need is to reach just one or two Chinese nationals. If they think the call is legitimate, the effort will all be worthwhile for the scammers. The recorded spiel instructs them to call back a specific number, and the real scam begins.

In addition to visa scams, the same crime gangs also perpetrate grandparent scams, tax impersonations scams, and others. If you think you may have been a victim of a scam, contact MyChargeBack today for a free consultation to see if we can get your money back.

Stuck in the “Bonus” Spiderweb

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The fine print prevents investors from withdrawing their funds

Many unregulated online scam brokerage sites simply steal all of your deposits. The “trading” is entirely fictitious. The professional-looking trading platform on their websites is, in actuality, completely phony. It’s a sham designed to make the inevitable losses look legitimate — just unlucky. 

Here at MyChargeBack we hear it all. We’ve spoken to thousands of victims of online trading scams from over a hundred countries. They have been burned by phony forex brokers, CFD scams, binary options, and a host of others. Criminals masquerading as “brokers” have endless ways of separating you from your money, and they’re always thinking of new ones. 

Often, when you request a withdrawal, the fraudster will approve it on the condition that you first pay a processing fee (or whatever else he chooses to call it). Before you do so, ask yourself if that makes any sense. If the fee is less than your balance, why don’t they simply deduct it before crediting you the remainder? The reality is that this “fee” is just the final payment you will make towards your broker’s new car before he stops answering your phone calls and emails.

There is no such thing as free money!

The one ploy our clients fall victim to more than any other is the innocent-sounding but malignant “bonus.”

Ah, free money! Who wouldn’t want that? We all would, and scammers know that. Beware, therefore, of shady online brokers handing out money like the tooth fairy. You can get a bonus for signing up, forking over additional sums of money or getting your friends to sign up. Why are they so generous? Because they know they’ll never have to actually part with any of that money. And they know that because they’ll never allow you to withdraw it.

“What,” you say, “the bonus isn’t real?” Oh it’s real. A real trap. By accepting the bonus, you agree to a set of restrictions so abstruse, so convoluted that your average lawyer would have difficulty deciphering and applying it.

What are the restrictions?

The fine details vary considerably from one broker to another. In any case, the broker probably won’t tell you about them beforehand. If you look for them you’ll be hard pressed to find them. If they’re posted on the broker’s site, they’ll be hidden in the small print on the “Terms & Conditions” page along with a lot of legalese you may not even understand. 

But the bottom line is that before you can withdraw the bonus your have to use it in trading. A lot of it. You might need to trade upwards of $1,000 for every single dollar of bonus money you get. Even without the broker gaming the system, if you trade that amount you are almost statistically guaranteed to lose the rest of your money at some point. But the nastier brokers won’t even take that chance. They’ll make sure your account tanks. That way, if they’re convincing enough, you’ll never even think to go after them. You’ll just think you made a bad investment. Which is exactly what they want you to think.

If, however, you try to withdraw your balance when it’s still in the black you’ll discover just how trapped you are. Your whole account is encumbered and you just watch helplessly as it slides lower and lower, unable to get your money out. You’re in the bonus spiderweb, and the more you struggle, the more tightly it grips you.

If you’re a victim of an online investment scam, contact MyChargeBack today for a free fund recovery consultation. We’re an American company with a global reach. Working opposite over 750 banks, w have helped clients on every continent recover over $11 million in the last three years alone.

When Your Case Isn’t “Worth It” For Medical Malpractice Lawyers

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If you follow the news, you have a pretty good idea how much money there is in medical malpractice lawsuits. Multi-million dollar judgments and settlements make headlines, after all, and it’s no surprise that doctors normally pay tens of thousands of dollars a year in malpractice insurance premiums. It would be easy to think that medical malpractice lawsuits are a plaintiff’s shortcut to fabulous riches, or at least a reliable way for victims of negligence to get their lives back on track.

But you’d be wrong.

The splashy headlines hide a more sober reality. The truth is that, for a variety of reasons, the vast majority of medical malpractice victims have no recourse to the legal system to set things right. The biggest hurdle for victims is, ironically, the huge amount of money that flows from these cases. How does that compute?

Let’s say you’re a victim of clear-cut malpractice. You paid $20,000 for cosmetic surgery and the surgeon forgot to remove the sponge before sewing you up, leading to infection, repeated surgery, and permanent scarring. It’s an open-and-shut case. You set up an appointment at your local law office and meet with a highly regarded, experienced, and recommended lawyer. He looks over your records, asks a few questions, and politely declines. “I’m sorry, but I just don’t think we have a case here. Best of luck in the future.”

Before you lose your temper, take the time to understand why the lawyer refused. He’s not a bad guy, but he does need to make a living, while at the same time serving his clients’ interests. And your case won’t make him or you any money. Neither of you will ever see a dime.

Successfully filing (let’s not even talk about winning yet) a medical malpractice lawsuit requires a huge investment of time and resources. The doctor’s insurance is going to fight it tooth and nail, and unlike other personal injury cases, a medical malpractice case won’t even get off the ground without a huge amount of professionally prepared expert evidence. Your lawyer is going to have to pay other doctors and professionals thousands (or tens or hundreds of thousands) of dollars for depositions. He needs to prove two things:

  1. That the defendant’s actions were negligent and contrary to the accepted standard of care.
  2. That the injury you suffered was directly caused by the above negligence and not by something or someone else.

After that, he needs to set a dollar amount for damages. The law does not allow for an arbitrary amount. It needs to be based on real world values, including lost income and the impact on you and your family. So if you were unable to work for a year, and your income is $40,000, compare the value of the lawsuit to a similar case for a victim who makes half a million. No comparison, right? And If your income is affected for the rest of your life, the number of years left until retirement, as well as the number of dependents, will also affect the value of the case.

Now consider that your lawyer is working on contingency. That means he’s paying for the whole case out of his pocket, and will only make any money as a percentage of your payout in the event you win. But if the payout is — let’s say — $100,000, but the case cost $120,000 to bring to court, that means you get nothing, plus your lawyer loses $20,000. And that’s why you “have no case”.

Think you’re alone? Numbers are notoriously hard to come by, but it seems like between three quarters and nine tenths of legitimate medical malpractice victims are unable to get a lawyer to represent them just because their case isn’t “worth it.”

Before even speaking to a malpractice attorney, therefore, concentrate first on what is achievable  now. You paid for a procedure that not only didn’t succeed, it caused damage. You deserve your money back. And the quickest path to recovering your funds is through a chargeback.

Challenging medical professionals can be very complex and mistakes can cost you. MyChargeBack will analyze your case and assist you throughout the entire recovery process.  So if you have been victimized by any type of medical malpractice, consult with our fund recovery experts at MyChargeBack to see if there is a chargeback strategy that is appropriate for your case.

Nightmare Medical Tourism Without Leaving the Country

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Medical tourism is a growing business model. Statistics can barely keep up with it because it is expanding so rapidly. And not all the numbers tell a happy tale. In far too many cases, the patients end up sicker than ever due to poorly trained practitioners providing low quality products in substandard facilities. It’s one thing when these things happen overseas, but nightmares such as these occur in Florida as well. Welcome to the world of domestic medical tourism.

When you hear about medical tourism it’s natural for your mind’s eye to conjure images of poor tropical or Eastern European destinations offering short waiting times and low prices compared to treatment back home. Depending on the clinic and the doctor (and luck), the experience can be wonderful, but far too often it’s just the opposite. Botched surgeries, the wrong surgery, severe infections, and even death result from unfortunate medical tourism cases.

Which country hosts the most medical tourists?

But did you know that the world’s top medical tourism destination is actually the United States? This little-known reality is the result of a number of factors. One is the presence of many of the world’s top hospitals and doctors. Naturally, they draw patients from around the world who can afford to pay for the very best. Another is domestic medical tourism. The U.S. is a big country. Laws, regulations and prices vary considerably from one state (or region or city) to another. So just as a Texan may consider traveling to Mexico for treatment, a New Yorker may go to Florida. Some American health insurance providers even offer domestic health tourism as a way to control costs.

South Florida has become a hotspot for all kinds of domestic health tourism, and that’s where many of the horror stories have been coming from. A few months ago we published a report detailing the scandals coming from the addiction treatment industry there. Some of the scams involved keeping the victims addicted in order to keep the money flowing from insurance and concerned relatives.

Now we are seeing news of similar shocking events at a number of South Florida cosmetic surgery clinics. Some of them are literally run by convicted criminals. They market their discount plastic surgery deals primarily to African-American and Latino women throughout the United States, as well as in Caribbean countries. Upon arriving at the clinic, patients are rushed through their procedures and wake up in the recovery room almost before they know what happened. Numerous cases of unsightly permanent scars and irreversible deformity have been documented. Needless to say, this is not consistent with the aims of cosmetic surgery. But it gets worse.

Horror stories

Some patients have been left permanently disabled or suffering chronic pain from their surgeries. Others have experienced severe infections, punctured internal organs, kidney failure, and shock. One surgeon forgot to remove a surgical sponge before sewing his patient closed. And over a dozen women have died.

The Florida state legislature has been trying to rein in the abuse for over a decade, but so far its efforts have come to little avail. Meanwhile, hundreds of women continue to suffer the ongoing effects of substandard surgical care. To add insult to injury, they paid thousands of dollars for the “privilege.”

If you are the victim of a medical tourism scam, it may be possible to get your money back. Contact MyChargeBack today to schedule a free consultation with our fund recovery experts.

Online Pet Scams

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Here’s one scam that — if you’ve never run across it — you might not even believe how widespread and damaging it is.

A purebred dog can cost hundreds of dollars. Thousands even. So can cats, not to mention more exotic pets like horses, llamas, tortoises, and rare birds. While dogs remain the subject of the most widespread of online pet scams, all follow the same story line.  And if you have fallen victim to one, you know just how much money and emotional toil it cost you.

Typically, the scammers operate a website, often tied into ads on Facebook, Craigslist or Instagram. Their ads offer purebred puppies at prices significantly lower than reputable breeders. In some cases, they even offer the pet for “free” as long as you pay for shipping, vaccination, and other medical and registration fees.

If you respond to an ad, they will often attempt to sound above board by asking you important due diligence questions about the size of your house and yard, the number of children in your family, how often the dog will be left alone, and so forth.

Once they’ve gained your trust and you’ve agreed on a price, they will demand an unusual payment method, such as gift cards, prepaid debit cards, bank wire transfers, or cryptocurrency. What all these methods have in common is that they are difficult or impossible to trace and recover. That’s no surprise, since criminals like to avoid getting caught or losing their loot.  But the untraceable payment has the added benefit of camouflaging their location.

Where are they located?

Online pet scammers normally pretend to be located in the same country as you,  but far enough away to make it impossible to meet face-to-face.  Or at least close enough not to make the shipping of a puppy seem like a bizarre idea.  But in all likelihood your scammer is based overseas. These scams are usually run by criminal gangs in Eastern Europe or East Africa. Ukraine and Cameroon are popular bases, as well as Russia, Bulgaria, and Nigeria.

Once you’ve sent the money, the scammers may disappear right away. If not, they may try to squeeze some more money out of you with “unexpected” fees. For example, the fictional pet may be stuck at the airport. They’ll take advantage of your kind heart and your sense of urgency. For example, they might make you fear that the puppy is suffering and may die if you don’t pay the extra fees right away. At any rate, sooner or later you either catch on to the scam or the scammers feel they’ve gotten all they can out of you, and they disappear. There was never a real puppy in the first place. Or a real horse. Or a real llama. Or a real tortoise. Or a real rare bird.

There are a few simple steps you can take to avoid falling for a pet scam:

  • Demand to see their license from your country’s relevant breeding association, and then double-check with that organization that it’s correct, including the address, phone number, and email
  • Do an online search for the seller’s email address to see if anyone else has complained about them
  • Do an online search for the photos or videos of the animals being sold, since images are often stolen from other websites
  • Never agree to pay by any payment method that is unusual or hard to trace. No reputable breeder will ever demand such a thing.
  • If at all possible, demand a face-to-face meeting rather than having your pet shipped to you sight-unseen

Wellness Tourism Scams: Medicine for Healthy People

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March 11, 2019

Medical tourism — and medical treatment in general — is limited by the fact that there are only so many sick people at any given time. Wouldn’t it be great if we could expand the customer base to include, well, healthy people? Welcome to wellness tourism!

“Wellness” is such a vague term that it can mean almost anything anyone might want it to mean. Basically it is the opposite of “illness,” so it can be more or less a synonym of “health.” But in the world of complementary and alternative medicine (CAM), “wellness” has taken on a life of its own. In this philosophical model, standard medicine is focused on diseases and symptoms, whereas wellness is concerned with healthy lifestyle and “holistic” wellbeing.

In truth, every sane person is in favor of promoting healthy lifestyles to avoid illness and promote wellbeing. In practice, however, the wellness craze has created a market for medicine for healthy people. Nowhere is this more obvious than the burgeoning field of wellness tourism. People are spending over half a trillion dollars a year on this business, and it’s growing faster than most. Of this money, around $90 billion is spent by people whose entire purpose of travel is to engage in wellness activities. The rest, a considerable majority, engage in some sort of wellness endeavors as part of an overall vacation package.

But what are we even talking about here? What is a “wellness activity” with regards to wellness tourism?

It can be as simple as a visit to the hotel spa or a day trip to a hot springs in the midst of a vacation, but the big growth is in dedicated wellness tourism, often referred to as “retreats.” A wellness retreat is a lot like a regular vacation, but with much more emphasis placed on specific activities intended to address the visitor’s physical, mental, and spiritual wellbeing. These can be according to ancient philosophies, such as Ayurveda or traditional Chinese medicine, they can be devoted to various New Age concepts such as detox or life coaching, or they can be a mixture of various ideas. The visitor’s goal may be weight loss, depression relief, or more nebulous wellbeing or “reboot” goals.

Some of these retreats are found in the countries that have been associated with the relevant cultural practices for thousands of years. As such, wellness tourism has been booming in India, Thailand, Bali, and many other places. But it is also huge in the United States, Europe, and most other developed nations.

Of course, with such ambiguous definitions of means and goals, and with so much money being spent, the field is ripe for every kind of scam and fraud. These can range from grossly substandard facilities to insufficient or incompetent staff, and even dangerous, harmful, or abusive situations. Victims of wellness tourism fraud can find it difficult to have their injustices redressed within their home countries, and of course the situation is even worse for those who traveled overseas.

The good news is that you have MyChargeBack to help you. We are an international fund recovery service headquartered in New York, and we have recovered over $10 million for our clients on every continent. If you have been the victim of a wellness tourism scam, contact MyChargeBack today for a free consultation.

Dental Tourism

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Do you like getting dental work done? Not many people do. In fact, lots of people have an irrational fear of going to the dentist due to the sounds of the machinery and pain associated with certain treatments. However, everyone knows that taking care of your teeth should be a top concern.

One of the main issues with dental care is the price. Many people don’t have dental insurance and treatments can become very expensive very quickly. Add to that the fact that most dental treatments require multiple visits to the dentist over a period of time. This all equals a lot of time and money.

For these reasons, more and more people are turning to dental tourism.  The significantly lower price can be a major attraction for anyone needing to have dental work done. While the financial benefits can be very appealing, unfortunately there are many issues to consider regarding dental tourism. Let’s discuss some of the risks and dangers involved in having dental work done out of the country.

Will My Dental Work Really Be Cheaper Abroad?

The quick answer to this question is yes. The price that you are quoted for the treatment itself will most likely be substantially lower than in your home country. This is due to lower salaries and taxes, as well as the comparable costs of insurance, rent, schooling, and even equipment.

Don’t get too excited yet. There are many more costs to take into account when deciding to have treatment done outside of your home country. Don’t forget that you will have to travel (most likely by air) and stay in a hotel or other accommodations. Additionally, it’s very likely that you will have to return to the clinic multiple times in order to complete your treatment. This will, of course, cause the final price to rise substantially.

Some clinics will try to finish your treatment in one round. This can be risky for certain types of treatments and is likely unprofessional as well.

Depending on the country you travel to, rules and regulations regarding treatment standards may be lacking or poorly enforced. Make sure to research the clinic you are interested in thoroughly. Check what safety regulations they have in place, what medications they use and who their dentists are and where they were trained.

Can Something Really Go Wrong?

Yes! One of the scariest parts of dental treatments is that issues can arise days, months or even years after the treatment itself. Therefore, you may have no idea if you’ve had a successful treatment for a long time.

Patients can develop infections due to inadequate procedures. If you have an implant done, the area can become inflamed and over time the new tooth can fall out. Other procedures can cause nerve problems and swelling over time if carried out improperly.

The materials used in your mouth are also of critical importance. For example, when you have a crown done, it’s important that it be made of porcelain to prevent infection. Some clinics will use plastic, to bring down the cost, putting the patient at great risk.

Dental Tourism: Proceed With Caution

The bottom line is that dental tourism can be dangerous, even if it saves you some money. If, however, you did undergo dental treatment abroad and the results were substandard, MyChargeBack may be able to help you get your money back. Contact us for a free initial consultation to determine if your case meets the criteria.

Medical Tourism for Senior Citizens

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Medical tourism around the world is a booming trend that can be seen especially among geriatric patients. As patients get older, more and more health issues tend to arise. Taking care of these issues at home can often be expensive, with long wait times for professionals. Sometimes, issues are urgent and simply can’t wait, putting patients in an uncomfortable situation.

Medical tourism can often seem like a good option for the elderly. The availability of procedures, up and coming medical centers throughout the world, and particularly the lower price tag can make this an attractive choice.

Unfortunately, there are also many risks and potential problems in having medical procedures done abroad, far from home. In this post, we will outline some of these specific issues relating to geriatric medical tourism.

Geriatric Procedures Abroad: What Can Go Wrong?

Elderly patients look abroad for a wide variety of procedures. Specialized health care and surgical procedures are the most common.

Despite the seemingly attractive price tag, there are many disadvantages to flying abroad to take care of your medical problems. The first has to do with regulations in other countries. Some countries are lacking in legislation, regulations and enforcement. This means that there may be a black market for medical supplies or even organs. It could also mean that the procedures are not regulated and therefore the quality of care is unknown.

Another issue with geriatric procedures is that the elderly are considered a more vulnerable population. This means that they may be the target of crime or other scams while traveling, especially when still having to recover from medical procedures.

Travel can also be difficult for elderly patients. Long plane flights can cause other health issues. It may also be difficult to travel home while you are recovering.

Buying Medications Abroad

Another part of geriatric medical tourism is buying prescription medications outside of the country. In certain countries, medications may be substantially cheaper and even accessible without a prescription.

Be very careful when considering such an option! As discussed previously, many countries lack legislation in this field and therefore medications may not have to go through a testing process or they could even be counterfeit. The savings, in this case, will clearly not be worth it.

Do People Actually Get Hurt in Geriatric Medical Tourism?

The answer is yes! There are countless reports and stories of elderly patients traveling abroad for medical treatments and having issues in the foreign country or after they return home. These complications can be dangerous and often require additional treatments.

In the worst-case scenario, there have been reports of deaths related to medical tourism.

In 2007, an Australian woman in her 50s traveled to Bangkok for a tummy tuck and breast lift. She developed an infection days after the surgery, was readmitted (at her own cost) and was flown home very ill. She had a potentially fatal infection that required additional treatment when she arrived home. The original procedure was done at a private clinic, which was most likely non-regulated. Always make sure to go to an accredited institution.

Geriatric Tourism- Not Always Worth It

While traveling abroad may seem like an attractive option to deal with medical needs, there are many complications that can arise. These can threaten your life and also empty your pockets.

Before you make any decisions, make sure to do detailed research about your destination and clinic. Additionally, be prepared to spend more money than you anticipate.

If, however, you feel that you were scammed, contact us at MyChargeBack for a free initial consultation to determine is there’s a way to recover the funds that you lost.

MyChargeBack Does Not Recommend Investment Firms

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Recently, someone reported to us that he was unexpectedly called by a firm called AZtrades, a supposed brokerage offering forex, CFDs and commodities, and told that they received his name and phone number from MyChargeBack. Given MyChargeBack’s reputation as the world’s most trusted fund recovery service, he assumed that was confirmation that AZtrades was a legitimate broker that is properly licensed and regulated in his country.  

It is not.

For the record, MyChargeBack zealously protects client confidentiality. We do not provide the names and telephone numbers of anyone who contacts us to third parties under any circumstances without expressed permission.

No less importantly, MyChargeBack does not endorse or recommend any specific investment or investment service, broker or brokerage, bank or other financial institution, be it regulated or unregulated. Anyone who hears otherwise can be assured that is a misrepresentation. First, our sole focus as a business is on recovering funds for clients who have been scammed. And second, it would be illegal for us to provide such a recommendation, since doing so requires regulatory permission.

If you have been similarly contacted by any firm and told that they received your name and number from MyChargeBack, or that MyChargeBack recommends or endorses them, we advise you to hang up and report the incident to us by email to our Customer Satisfaction Department at cs@mychargeback.com