MyChargeBack Team Profiles

The MyChargeBack team services its clients on four different continents and it comprises over 60 professionals with expertise in banking, dispute resolution and forensic blockchain investigations. Below are some of the key employees whose expertise and responsibilities drive MyChargeBack and its efforts day-to-day.

Michael B. Cohen, Vice President of Global Operations

Michael is a co-founder of MyChargeBack and is frequently quoted by news organizations as  an expert in the field of complex dispute resolution. Under his leadership the company has become an industry pacesetter, having successfully worked alongside more than 800 banks in over 100 countries around the globe.

Our broad international experience with the banking industry, our familiarity with each and every credit card network’s unique chargeback guidelines, our proprietary databases, and our deployment of state-of-the-art technology for tracing cryptocurrency are the strategic advantages that allow MyChargeBack to build the strongest possible case for each and every one of our clients.”

Markus David, Director of Professional Services

Markus manages our cryptocurrency, chargeback and bank wire recall teams in multiple offices around the world. Having originally joined MyChargeBack as a Recovery Agent, he was then promoted to Senior Recovery Advisor before being named to his current position. He was selected as Employee of the Year in 2019 in recognition of his exemplary work and superb results.

Our objective is to do everything we can to successfully address every client’s transaction dispute, no matter what obstacles may stand in our path. Our Documentation, Recovery and Cryptocurrency Departments know that we expect them to invest 100% of their effort in every case we accept, and I am proud of the fact that is exactly what they deliver. They have a proven track record of providing unrivaled performance, day in and day out.”

Evan Spicer, Director of Cryptocurrency Investigations

Evan, who is a Certified Crypto Blockchain Forensics Examiner, leads our professionally-trained team of crypto investigators and researchers. In his position he has established a working relationship with approximately 450 different law enforcement agencies in 50 countries in order to assist MyChargeBack clients pursue their crypto cases.

“Cryptocurrency is vulnerable because it is pseudo-anonymous, and for that reason it has become the preferred payment vehicle for criminals. Without knowing where it went and who received it, you have no chance of recovering it. MyChargeBack has the tools to provide you with that critical information.”

Dawn Minnaar, Senior Recovery Adviser and Director of South African Operations

Dawn has over a quarter-century of experience in the field of credit card dispute resolution. Before joining MyChargeBack, she was employed by the ABSA Group (formerly Barclays Africa), where she held a series of senior chargeback-related positions. She was also a principal member of the Chargebacks Sub-Committee that met monthly at the Payments Association of South Africa (PASA) to discuss, with all the country's leading banks, topics pertaining to domestic and international chargebacks and disputes. Dawn is based in Pretoria.

“In South Africa cardholders are at a clear disadvantage in pursuing chargebacks because banks can be skeptical when asked to raise disputes. My goal in South Africa is to enhance the customer’s experience when he has a dispute and assist the banks in informing customers about chargeback rules and regulations.

Do You Have a Complex Dispute?

Did you pay with a credit card or debit card? Bank wire? Cryptocurrency?

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