MyChargeBack Privacy Policy

Our Privacy Policy was last updated on May 25, 2018

Your privacy is of the utmost importance to us.  For that reason, therefore, (hereafter “MyChargeBack,” or “we” or “us”) has developed this privacy statement (“privacy policy”) to inform you about our privacy practices for the entire website (the “site”) and our service(s) (“web service(s)”).

We take your privacy and personal information seriously.  In order to ensure that we are fully compliant with Data Protection regulations and with the new General Data Protection Regulation (GDPR) we have updated and amended our policies below.  If there is anything you have any questions about, please contact us at


By using the site, the user (“you,” or “user” or “users”) agrees and accepts the terms of this privacy policy and consent to the collection and use of information in the manner set out in it.  We encourage you to review this privacy and cookies policy carefully and to periodically refer to it so that you understand it and subsequent changes if any are forthcoming. We reserve the right to change this privacy policy with immediate effect. It is recommended that you periodically review the information provided on or via this site, including this privacy policy, for changes.

Your Information

When you enter personal information on MyChargeBack forms, we encrypt the entire transmission using Secure Socket Layer (SSL) technology.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.  Your information is used in order to allow us to fulfill the terms of our contract.  Your information may also be used to send you promotional materials or communications regarding services we provide which we believe may be of interest to you.  We may also contact you to seek feedback on services we provided or for market or other research purposes.

At any time, you may request that we discontinue sending you emails or other communication by sending an email from your registered email to “” with “unsubscribe” in the subject line.

We implement a variety of security measures when users enter, submit or access their information to maintain its safety and your confidentiality.

The Information we Collect

Every time you browse/ use the MyChargeBack site we may record the following information: information based on activities on the website, Internet Protocol address, browser information and application numbers, cookies; and geographical location.


When you browse the MyChargeBack site, we may collect information including, but not limited to, the domain and host from which you access the internet and the IP address of the computer or internet service provider you use.  We may use this information to enhance site performance, gather demographic information, for security purposes, and any other statistical analysis as we may see fit.


A cookie is a small data file that certain websites written to your hard drive when you visit them.  A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself.  A cookie cannot read data off your hard disk or read cookie files created by other sites.

MyChargeBack may place and/or store code or other types of information (e.g., “cookies”) on your computer.  We use these cookies to better serve you and make your experience on our website better.  We do not place any confidential information in these cookies and the cookies may be removed at any time without affecting your ability to use our website.

The cookies do not contain personally identifying information, nor are they used to identify you.  You may choose to disable the cookies.  However, you may not be able to access some parts of this website if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website.

For further information about cookies and how to disable them, please refer to

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.  You do this through your browser (like Internet Explorer or Google Chrome) settings.  Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled.  It will not affect the user experience that makes your visit to our site more efficient but some of our services will not function properly.


In order to allow us to provide our services per the terms of our contract, you may be requested to provide us with information.  This may include personal financial information, communication records, Skype, WhatsApp, and SMS records.  This information is collected to allow us to provide our services in the form of preparing necessary documentation, general consulting and conference calls that may involve you, the merchant and/or the institutions involved in processing the funds sent to the merchant.  This information is only shared with MyChargeback personnel who need access to this data to allow MyChargeback to fulfill the terms of our contract.

How we Use the Information

We may use the information collected to optimize performance, improve usability, provide additional or customized offerings, enhance the user experience on the site, and for use in aggregate for commercial purposes such as marketing and promotions.

We may use the information you have provided to MyChargeback in order to provide our services.  MyChargeback uses personal information in the following ways:

  • To provide services to our clients, including technical or client support and to respond to client inquiries
  • To assess and improve the quality of our products, services and business operations
  • To satisfy governmental reporting and tax requirements
  • As required by law
  • For other purposes consented to by the individuals at the time of collection

MyChargeback will not disclose an individual’s personal information to third parties except when one or more of the following conditions is true:

  • We have the individuals permission to make the disclosure
  • The disclosure is required by law or professional standards
  • The disclosure is reasonably related to the sale or disposition of all or part of our business
  • The information is publicly available
  • The disclosure is reasonably necessary for the establishment or defense of legal claims
  • The disclosure is to another MyChargeback entity or to persons or entities providing services on our or the individual’s behalf, consistent with the purpose for which the information was obtained.  The relevant entity or person will have agreed in writing to provide at least the same level of protection as MyChargeback.

Permitted transfers of information, either to third parties or within MyChargeback, include the transfer of data from one jurisdiction to another, including transfers to and from Israel and the United States of America.  As privacy laws vary from one jurisdiction to another, personal information may be transferred to a jurisdiction where the laws provide less or different protection than the jurisdiction in which the information originated.

We may share and/or disclose information if we reasonably believe that it is legally required to do so or in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the physical safety of any person.

We may share information internally as well with third parties, such as trusted suppliers, business partners, advertisers and search engines.  However, unless specifically indicated in this document, such information is collected and shared without any association to your personally identifying information, so you remain anonymous.

Policy Towards Children

We do not knowingly collect personally identifiable information from children under the age of 13.

If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at:

If we become aware that a child under the age of 13 has provided us with personal information, we will delete such information from our files.

Data Security

Your account information is password-protected for your privacy and security.  MyChargeBack safeguards the security of the data you send us with physical, electronic and managerial procedures.  In certain areas of our websites uses industry-standard SSL-encryption to enhance the security of data transmission.  While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data while on the internet.

Changes and Consent to Privacy Policy

By registering with MyChargeBack, you agree to the terms of this privacy policy.  We reserve the right to change the provisions of the privacy policy from time to time and you are, therefore, advised to check it regularly.  Your continued use of the site after any change to the policy constitutes your acceptance of its revised terms.

Contact Us

IF there are any questions regarding this privacy policy, you may contact us using the information below.