Industry Insights

British Airways Cancellation Policy 2020

British Airways Cancellation Policy

British Airways once provided a space on its website where travelers could request a refund for cancelled flights. This option, however, was removed following the outbreak of Covid-19 following thousands of cancelled flights.

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Alternative Dispute Resolution documents with an open fountain pen, glasses, and diary

Alternative Dispute Resolution

The battle to recover funds that were unjustly charged from your account need not cost thousands in lawyers fees and endless hours in court. Welcome to the simplified world of alternative dispute resolution.

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Bank facade with baroque gargoyles and cherubs on the outer columns

What Do Banks Call Chargebacks?

Your bank is empowered by the credit card companies to issue you their credit cards (and debit cards) but may not call them that. So we checked the websites of a number of leading financial institutions. What do banks call chargebacks anyway?

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